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Returns and Refunds

If goods have been dispatched and you subsequently cancel your order, under the Distance Selling Regulations, Consumer Contracts Regulations 2014, you must take reasonable care of the goods. It will be your responsibility to return these goods to The Company in Edgware at your cost. If the order is cancelled or returned where the product is not faulty within 14 days because an incorrect item was ordered (or if you simply changed your mind) we will not pay for the cost of returning the product or refund any costs incurred if we arrange a collection via our couriers. The Customer then has a further 14 days from the date they notify Musical Images of their cancellation to return the goods.
Outside the 14 day period, any order deemed to be ordered incorrectly will be subjected to a 30% restocking fee if the boxes have been opened, for products unopened a charge of 10% applies. If you have purchased Video, DVD, Blu-Ray, Audio, Multimedia or Software where the item has been unsealed or personal care products or in-ear headphones / earphones, where for reasons of personal hygiene we are unable to accept returns except where faulty. There will also be a charge to return the item to us depending on the product type and method of collection. This does not apply under the terms of DSR.
If the items are returned without original packaging, accessories or instructions then the costs will be calculated and deducted from the amount refunded.

If you purchase an item and there is a special offer for a free unit - and in the future you wish to return your purchased item, you must also return the free unit. If there was a discounted unit when bought with something else and you return it, you must either pay full price for the discounted unit, or return it to us.

For full Terms and Conditions, please click here

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