At Musical Images, we take customer security extremely seriously. We will only ask you for information that is necessary in order to be able to provide you with a high level of service. Our servers are based in in a secure data centre and only those staff who need access to your personal information are able to access it.

During the order process we will ask you for your personal information (name, address, telephone number and email address) and you will then be taken to WorldPay’s website to make your payment. WorldPay are one of the world’s leading payment fulfilment companies and, until recently, were a subsidiary of the Royal Bank of Scotland.

If you make a payment online, our staff will never have access to your credit card information and your transaction will be made via WorldPay’s servers. Once you have made the payment, you will return to the Musical Images website and an email will be sent to you acknowledging your order.

If you make a payment via telephone, we will guarantee to destroy your credit card information once we have authorised the payment and the goods have been dispatched. In the event of us needing to issue a refund for any reason, we may need you to provide your payment details again and the same guarantee will apply.

Please note that all payments will appear on your bill as “Audio Visual Lifestyle Ltd”, which is a registered company, trading as Musical Images.

Privacy Policy

What information we collect

We may collect the following information

• Name, address, telephone number, email address
• Information relating to your purchase history
• We track information relating to all visitors to this website, such as IP address and browser information

What we do with the information we gather

We require this information to provide you with a service and fulfil orders, and in particular for the following reasons:

• Internal record keeping
• We may use the infromation to improve our product offerings and service
• We may periodically send promotional emails about new products, special offers and other information which we think you may find intreresting, using the email address you have provided
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website to your interests

Cookies

A cookie is a small file which asks permission to be placed on our computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular wbesite. Cookies allow web applications to respond to you as an individual. The web application can tailor its operation to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website. Cookies are also required to enable our shopping cart system to remember your order and therefore, refusing our cookies will make it impossible to complete your purchase.

Links to other websites

This website contains links to other related websites. We are not responsible for the content of external websites and cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for any direct marketing purposes
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at [email protected].

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of the personal information that we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held, please write to Musical Images,173 Station Road, Edgware, Middlesex HA8 7JX or email [email protected].

If you believe that any information we are holding about you is incorrect or incomplete, please write to us as soon as possible at the above address. We will promptly correct any information found to be incorrect.